Let's start our journey towards secure and managed online business.
What is your process to start?
After receiving your order, we analyze your website and send you a summary of an action plan. This email contains outdated software details, performance metrics, and how we are going to implement the changes.
What do you need to take care of my website?
Mostly we need WordPress admin, but we require access to your hosting just in case there is some damage or website broken during the process of implementation of new changes.
How do I share my credentials?
After placing the order you can send your WordPress and hosting credentials via email email@example.com. Make sure to mention your domain, order number and additional comments if any. You can share credentials via password management apps as well.
My Website is already hacked. Will you clean it if I buy any of the plans?
If your website is already hacked we require you to subscribe for at least 3 months, so that we can put extra effort into your website and clean it from malware and malicious files.
Do you manage WooCommerce websites?
Yes. We manage WooCommerce websites. Offsite-hourly backups (Platinum Plan) are the best if you have a big store.
Does it matter which web host I am using?
Your hosting does not matter as long as it does not interfere with our speed optimizations. Traditional shared hostings are not so performance-friendly, although most of them claim they are optimized for WordPress, in reality, you get what you pay for. We, therefore, encourage our clients to move to dedicated server hosting like Cloudways. It costs $10 extra for a month, but it helps your website a lot. (We are not affiliated with any hosting provider)
What type of reporting do you provide?
We provide a detailed report each month containing information about WordPress, theme and plugin updates that have been performed in the last month. It also includes speed metrics of your website. It informs about your website's rank change over time. Furthermore, this report has details of any broken links on the website.
What is "Bloat Removal"?
It's a unique service that we offer. WordPress themes and plugins put a lot of unnecessary code and resources on all of your website pages. We check in detail and remove extra scripts, CSS, plugins and resources that are not being used on your website. We do it manually with a custom-designed solution specific to your website.